Lenso approached us because they needed a solution to better handle their client management and business processes.
What our Client needed most was a place to store the information about their relationships with clients – a people-oriented IT solution.
The software we delivered not only made Lenso’s daily job easier and ordered but also more systematic, since employees are guided through execution of each task. This helps to increase productivity and focus on what’s most important — delivering excellent customer service.
Apart from the solution itself, we went an extra mile and adjusted it to optical measurement solutions industry, in which Lenso operates. Each of the available entities is custom-made and specific to the environment in which GOM’s products are being used.
It is definitely a better model of cooperating with the Client, and we have full control over it. We have a good database for conferences, trade shows, user meetings, analysis of work of our employees, analysis of the progress of the entire sales process – to name just a few.
Now we can build long-term customer relationships that are personalised, proactive, and predictive across marketing, sales, and service delivery. All of the above translates into increasing organisational efficiency, while delivering excellent customer service.
Tomasz Danyluk, Board Member
Our work can be summarised in one sentence: we delivered a rich tool, within an affordable, easy-to-use cloud solution designed to help Lenso Ltd. drive organisational efficiency, while helping to improve customer experience.
Lenso is the exclusive distributor of optical measurement solutions, provided by GOM company, in Poland.
GOM is a global leader in the development and manufacturing of optical measurement systems. The company was founded in the early 90s in Germany and has more than 300 employees. In addition, GOM has 6 offices in Europe and an extensive network of distributors worldwide.